For the purposes of the processing your personal data, we are the data controller (as set out under EU General Data Protection Regulation 2016 (GDPR). We are committed to protecting your privacy, both on-line and in the real world. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have over our processing of your information.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
Unless otherwise specified, any processing of personal data under taken by us or by one of our authorised subcontractors including our call centre operatives, relating to the Website is processed on the basis of our contractual relationship set out in our Terms.
If we are processing personal data for the purposes of marketing, we will only do so if we have express consent of the data subject.
We may collect and process the following information about you:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
We will use the information you provide to:
We need to use your personal information for those purposes to provide our services and to perform our contract with you.
We also collect, store and use the personal information listed above to:
We have a legitimate interest in using your personal information for these purposes, so that we can constantly improve our Platform and our services, and to ensure that we are only sending you information that is going to be useful or relevant to you.
Finally, we use your personal information to:
We will not disclose, sell or rent your personal information to any third party unless you have consented to this first. If you do consent but later change your mind, you may contact us, and we will cease any such activity. However, in the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may also disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the Website or the rights, property or personal safety of any person.
Information that identifies you
We will only share personal information, from which you can be identified, in certain limited circumstances as described below.
We may share certain basic identification information (such as name, date of birth, email and phone details) with our out-of-hours call centre [operated by a third-party provider], when you contact customer services in order to properly track and deal with whatever issues you have raised.
These call centre operatives may be located outside the UK but will be based within the EEA unless we otherwise inform you.
Information that does not identify you
We may disclose aggregate statistics about visitors to the Website, in order to describe our services to prospective partners, investors, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
When you visit the Website, we may automatically collect additional information about you, such as the type of internet browser you use, the Website from which you have come to the Website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Website and to collect broad demographic information for aggregate use.
Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Website and will last for longer.
All cookies used on our Website are set by us.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the Website.
Our cookies will be used for:
Performance and measurement:
We have a legitimate interest in using any personal information collected through performance and measurement cookies, so that we can constantly improve our Website and our services.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it from occurring.
You should bear in mind that submission of information over the internet is never entirely secure and whilst we take appropriate technical and organisational measures to safeguard the personal information you provide to use, we cannot guarantee the security of information you submit via the Website whilst it is in transit over the internet and any such submission is at your own risk.
You should always close your browser when you have finished your user session to help ensure others do not access your personal information, particularly if you use a shared computer or a computer in a public place.
You have a legal right to access the personal information we hold about you at any time.
You also have a right to ask us to: update and correct any out-of-date information or errors in that information free of charge; object to our use of your personal information for certain purposes; erase your personal information; and transfer to you or (where technically possible) another organisation a copy of the personal information about you that has been provided to us.
Where we are processing your personal data on the basis of consent, you may withdraw your consent for Synergix Health to use your personal data as set above at any time by contacting Synergix Health using the details below. You can withdraw your consent to our use of any of your personal information at any time, including any data sharing by calling +44 (0)330 088 4980 or emailing firstname.lastname@example.org.
You also have the right to lodge a complaint at any time about our treatment of your personal information with a relevant supervisory authority (including, the Information Commissioner's Office in the UK).
The different ways to contact the ICO’s office can be found at https://ico.org.uk/global/contact-us/
Synergix Health Limited is a company incorporated in England and Wales. Our Registered Office is at Second Floor, Harmsworth House, 13-15 Bouverie Street, London, EC4Y 8DP, and our Company Registration Number is 08915336.
You can also contact Liam Adamcsik, our Data Protection Officer by emailing email@example.com